IRS Publishes Memo to Field Agents Requiring First Contact With Taxpayer to Be By Mail
Due to identity theft and phone scams, the IRS has been modifying its guidance to employees to move away from making initial contact with a taxpayer via phone calls, instead moving towards requiring IRS employees to first send letters via mail to initiate contact.
The IRS has issued guidance to field employees in SBSE-04-0916-0023 that is similar to guidance previously issued for payroll tax exam and FTD deposit alert contacts. This memorandum now orders field examination employees to make first contact via mail, and has interim revisions of various sections of Internal Revenue Manual 4.10.2.8, 4.10.2.9 and 4.10.2.10.
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