IRS Adds Voice Bots for Certain ACS Matters
The IRS in News Release IR-2022-127[1] announced they have made available automated voice bot options to assist taxpayers in verifying their identities and setting up payment plans.
The release begins:
The Internal Revenue Service today announced expanded voice bot options to help eligible taxpayers easily verify their identity to set up or modify a payment plan while avoiding long wait times.
“This is part of a wider effort at the IRS to help improve the experience of taxpayers,” said IRS Commissioner Chuck Rettig. “We continue to look for ways to better assist taxpayers, and that includes helping people avoid waiting on hold or having to make a second phone call to get what they need. The expanded voice bots are another example of how technology can help the IRS provide better service to taxpayers.”[2]
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